At Duets Learning, we strive to provide high-quality online courses and ensure the utmost satisfaction of our learners. We understand that circumstances may arise where you may need to request a refund. This refund policy outlines the terms and conditions under which refunds will be granted for our online courses. Please read this policy carefully before making a purchase.
Eligibility for Refund:
1.1. Our refund policy applies within 7 days from the date of purchase of the online course.
1.2. Refunds are only available for the initial purchase of the course and do not apply to any subsequent course purchases, add-ons, or upgrades.
1.3. Refunds are only applicable to individual learners and are not transferable.
2.1. To initiate a refund request, you must contact Hadiya Nuriddin at [email protected] and provide your order details, including the purchase date.
2.2. Refund requests must be submitted within the specified refund period, as mentioned in Section 1.1.
2.3. Once we receive your refund request, we will review it based on the following criteria:
- If you have not accessed or downloaded any course material, we will process the refund request without further inquiry.
- If you have accessed or downloaded some course material, we may consider a partial refund, deducting a reasonable fee to cover the resources you have already accessed.
- If you have completed a substantial portion of the course or have accessed a significant amount of course material, we reserve the right to deny the refund request.
2.4. We will notify you of our decision regarding your refund request within 14 days of receiving the request.
3.1. If your refund request is approved, we will process the refund using the same payment method used for the original purchase.
3.2. Depending on your payment provider, it may take several business days for the refund to be credited to your account.
4.1. Certain items or services associated with our online courses may be non-refundable. These may include, but are not limited to, physical course materials, downloadable resources, certification fees, or any other item or service explicitly mentioned as non-refundable at the time of purchase.
Course Modification or Cancellation:
5.1. In the event that we modify or cancel an online course for any reason, you will be notified promptly.
5.2. If a course is canceled, you will be offered a full refund for the course fee.
5.3. If a course is modified, you will have the option to either accept the modifications or request a refund within the specified refund period, as mentioned in Section 1.1.
By purchasing our online courses, you acknowledge that you have read and understood our refund policy and agree to abide by its terms and conditions.
Duets Learning reserves the right to modify or update this refund policy at any time without prior notice.